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FAQs
View answers to the most commonly asked questions
Receiving parcels
Can I arrange a redelivery for a specific time?
Can I pick my parcel up from the depot?
How do I arrange a redelivery?
How do I track my parcel?
In which locations do you operate?
What if I'm unable to sign for the delivery?
What if my parcel arrives damaged?
What should I do if my parcel hasn't arrived?
Sending parcels
Are there any addresses that Fastway can’t deliver to?
How can I become a Fastway Customer?
Are there any items you don't carry?
Can I buy labels on account?
Can I buy labels online?
Can I send a parcel to arrive at a specific time?
Can I send internationally?
Can I use Fastway labels in any location you operate?
Do you do one off deliveries?
How do I arrange a pick-up?
How do I order labels and satchels?
How do I track my delivery?
How long will it take for my parcel to be delivered?
How should I package my item?
I'm a high-volume sender. Do I have to use the manual label system?
In which locations do you operate?
What are service standards?
What are your payment methods?
What if I've missed a pick-up?
What's your label refund policy?
When will the courier pick up my parcels?
Who is my contact at Fastway?
Why are your labels prepaid?
Pricing
How do you calculate your price?
What is freight analysis?
What is your rate schedule?
Limited liability cover
Do you offer additional levels of cover?
How do I make a claim for a damaged or missing parcel?
Is there an excess?
What evidence is required to make a claim?
What isn't covered?
What's covered?
Online retailers
Do you have pre built integrations?
How can we integrate with Fastway?
Franchising
Can you send me further information on your franchise opportunities?
What is a Courier Franchisee?
What is a Regional Franchise?
Glossary
Authority to leave
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Courier Franchisee
Cubic weight
Label number
Onforwarding
Regional Franchise
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